To report a claim please complete the following 4 screens. On the second screen you will be required to enter a CargoCover certificate number, security number and policy number. Both of these are located on the certificate provided to you.

If you do not have a certificate of insurance, contact the freight forwarder, carrier or 3PL who confirmed coverage to you, or email claims@cargocover.com.

Following the completion of the 4th screen you will be asked to attach relevant documentation that will help Insurers settle your claim promptly. Although you can always add additional files later, where possible please have available electronically:

a) Letters of intent filed with the vessel owners and/or all parties involved with handling the shipment
b) Bill of Lading and/or other relevant contracts or carriage or freight receipts
c) Copy of receipt given to the carrier upon delivery
d) Commercial invoice(s) and packing list(s)
e) Freight invoice(s)
f) Customs documents
g) Photographs of the damaged goods.

Claims not likely to exceed $5,000 may not require a survey report, however please adhere to the directions provided by Insurers following the submission of this notice of loss. You will be contacted within one business day of submitting this form.